'Inactive' Customer Payment Accounts

Payment accounts may be marked as inactive when they cannot be used.

Symptom

Payment account (PPA) shows as inactive 

Causes

• Issuing bank or card network returned that the payment account cannot be used.
• Payment account was removed from the customer from their view.
• Details entered are incorrect. 
• Payment account was manually deactivated by PayNearMe (uncommon).

Remedy

• Verify the details entered are correct, and reattempt, adding the payment method. This process forces a check with the card network and issuing bank to ensure it's eligible for transactions.  
• Customer should contact their issuing bank with any questions regarding their payment account status or restrictions.
• Try using a different payment method. 

Example from Agent Interface