Business Support

Payments & Declines

• Understanding Declines Reference Guide
• Proof of Authorization Requests
• Full payment card and bank account numbers are not accessible
• Scheduled Payments run at 7:00 AM Pacific Time
• Error: 'Bank network connection' when adding ACH payment method

Reversals

• Guide to Processing Refunds
• Chargebacks and Returns Overview
• Payments cannot be refunded after 90 days

Business Portal

• Unblock ACH Payment Methods in Business Portal
• Add or Replace the Business Bank Account
• Activating your business portal account
• PayNearMe Business Portal Permissions
• Disbursement bank account product names
• Reset your business portal password

See all 12 articles

Managing Customer Accounts

• 'Blocked' Customer Payment Accounts
• 'Inactive' Customer Payment Accounts

API Callbacks

• Callbacks Overview
• API Callbacks 101
• Reset API Callbacks using Business Portal
• Domain + IP Address Allowlist for Integration
• Callback error email notification meanings
• PayNearMe does NOT restrict IP addresses

See all 8 articles

General Business Support

• Action Required - PayNearMe IP Changes May 6, 2025 (Updated)
• Systems Failover Testing May 14 - May 21, 2025
• How to Check Your TLS Version and Cipher Suites
• Ensure these ACH Bank IDs are allowed for settlements